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Privacy policy

Travel South Yorkshire Privacy Policy

Parts of the Travel South Yorkshire site use cookies (pieces of tracking information which are saved to your computer) to enhance your experience while you visit. This is not used to identify you personally.

Use of cookies by

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Information we retain

Travel South Yorkshire will not access any of your personal details under the data protection act, however we do retain certain information once your visit has ended which may include: the IP (Internet Protocol) address from which you access our website the type of browser and operating system used to access our website the date and time of your visit to the site the pages, files, documents and links that you visit the internet address of the website from which you linked to our site (ie the previous site you visited before you came to us). This information is not used to identify you personally. Such data is crucial for Travel South Yorkshire statistical and analytical purposes.

Using contact forms and our products and services

If you use any contact forms on the site, the information you provide will: not be shared with any organisation outside of the Travel South Yorkshire partnership be stored securely in a database be used for the intended purpose of that form and also to send you information on public transport, travel cards/ticketing, promotions or research activities, unless you opt out from receiving this additional information. If you currently receive marketing messages from Travel South Yorkshire, and you no longer wish to receive these messages, you can opt out through the marketing preference page. If you have signed up to receive timetable update emails and no longer wish to receive these, please visit the timetable updates system to opt out. Please note we will not use your contact information for any other purposes or pass your information on to any third parties. If you use the YourNextBus text messaging service we retain the details of your enquiry and mobile phone number to assist you in the event of a query, and for analysis purposes.

The audit commission

This authority is required by law to protect the public. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. The Audit Commission appoints the auditor to audit the accounts of this authority. It is also responsible for carrying out data matching exercises. Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency that requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out. The Audit Commission currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Audit Commission for matching for each exercise, and these are set out in the Audit Commission’s guidance, which can be found on the Audit Commision's website ( The use of data by the Audit Commission in a data matching exercise is carried out with statutory authority under its powers in Part 2A of the Audit Commission Act 1998. It does not require the consent of the individuals concerned under the Data Protection Act 1998. Data matching by the Audit Commission is subject to a Code of Practice which can be found on the Audit Commision's website ( For further information on the Audit Commission’s legal powers and the reasons why it matches particular information, which can be found on the Audit Commision's website ( For further information on data matching at this authority Email the Information Officer. If you have any queries please contact us.